Frequently Asked Question
1. Where do you ship?
We currently ship only within the United Kingdom. At this time, we do not offer international shipping.
2. Do you charge for shipping?
No. We offer Free Shipping on all orders delivered within the United Kingdom.
3. What is your order cut-off time?
Our daily order cut-off time is 3:40 PM (GMT+1).
Orders placed after this time, on weekends, or on public holidays will begin processing on the next business day.
4. How long does order processing take?
Orders are typically processed within 1–2 business days.
Processing includes order verification, preparation, packaging, and handover to the shipping carrier.
5. How long does delivery take?
Our estimated delivery timeframe is:
- Processing Time: 1–2 Business Days
- Transit Time: 3–4 Business Days
Estimated Total Delivery Time: 4–6 Business Days
Please note that delivery times are estimates and may occasionally vary.
6. Which shipping carriers do you use?
We currently ship orders using trusted delivery partners, including:
- Evri
- Yodel
The carrier used may vary depending on your location and operational requirements.
7. What should I do if my package is delayed?
If your order has not arrived within the estimated delivery timeframe, please contact us.
We will work with the shipping carrier to investigate your shipment and provide updates whenever possible.
8. Can I cancel my order?
Yes. You may request to cancel your order within 20 hours of placing it.
Once your order has entered processing or has been dispatched, cancellation may no longer be possible.
9. Can I change my shipping address after placing an order?
If your order has not yet entered processing, we may be able to update your shipping information.
Please contact us as soon as possible. Once an order has entered processing or has been shipped, changes may no longer be possible.
10. What is your return window?
You may request a return within 18 days from the date your order is delivered.
11. Do you accept returns?
Yes.
We accept returns for both:
- Defective products
- Non-defective products
All returned items are inspected before a refund decision is made.
12. Are all returns automatically approved?
No.
Every returned item is carefully inspected after it is received.
If an item was shipped in good condition but is returned damaged due to misuse, improper handling, or intentional damage after delivery, the return or refund request may be declined.
13. Who pays for return shipping?
In most cases, customers are responsible for return shipping costs.
However, if we shipped the wrong item or the return is approved due to an error that is our responsibility, Hosker will cover the return shipping label cost.
14. Do you offer exchanges?
No.
We do not offer exchanges.
If your return is approved, a refund will be processed in accordance with our Returns & Refund Policy.
15. Do you charge a restocking fee?
No.
We do not charge any restocking fee.
Restocking Fee: $0
16. When will I receive my refund?
Once your returned item has been received and approved after inspection, refunds are generally processed within 9 business days.
The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
17. What if my refund is delayed?
If your refund has not appeared after 9 business days from approval:
- Check your bank account or payment method.
- Contact your bank or payment provider.
- If you still need assistance, contact our customer support team.
18. Which payment methods do you accept?
We currently accept secure payments through:
- Stripe
- PayPal
19. Is my payment information secure?
Yes.
Payments are processed securely by trusted third-party payment providers. Hosker does not store your complete payment card information.
20. How can I contact Hosker?
You can contact us anytime using the following methods:
Email: support@hosker.shop
Live Chat: Available 24/7
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+1)
Business Address: