Returns & Refund Policy
At Hosker, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below. This policy explains our return eligibility, inspection process, refund timeline, and customer responsibilities to ensure a fair and transparent experience for everyone.
Return Window
You may request a return within 18 days of the date your order is delivered.
Return requests submitted after the 18-day return period may not be eligible for approval.
Eligible Returns
We accept returns for both:
- Defective or damaged products
- Non-defective products
All returned items are subject to inspection before a refund is approved.
Return Conditions
To be eligible for a return, the item must:
- Be returned within the 18-day return window.
- Be the same item that was originally shipped by Hosker.
- Not be intentionally damaged, altered, or misused after delivery.
- Include all original components, where applicable.
Every returned item is carefully inspected upon arrival.
If our inspection confirms that the item was shipped in good condition but was returned with damage caused after delivery, the return or refund request may be declined. This helps us maintain a fair return process for all customers.
Items That May Not Be Eligible
A return request may not be approved if:
- The return is requested after the 18-day return period.
- The returned item does not match the original order.
- The product shows signs of misuse, intentional damage, or improper handling after delivery.
- The item is returned in a condition that prevents proper inspection.
Return Process
To start a return, please contact our customer support team with your order details and the reason for your return.
Our team may request photographs or additional information to help evaluate your request before providing return instructions.
Please do not send any item back until your return request has been reviewed and approved.
Return Shipping Costs
In most cases, customers are responsible for the cost of returning an item.
However, if:
- We shipped the wrong item, or
- The return is approved due to an error that is our responsibility,
Hosker will cover the cost of the return shipping label.
Exchanges
We do not offer exchanges.
If you no longer wish to keep an eligible item, you may request a return in accordance with this policy. If approved, a refund will be processed. If you would like a different product, a new order will need to be placed separately.
Restocking Fee
Hosker does not charge any restocking fee.
Restocking Fee: $0
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome of your return request.
If your return is approved, your refund will be processed using the original payment method whenever possible.
Refund Timeline
Approved refunds are generally processed within 9 business days after the returned item has been received and successfully inspected.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, PayPal, Stripe, or other payment provider.
Late or Delayed Refunds
If more than 9 business days have passed since your refund was approved and you have not received your refund:
- Please check your bank account or payment method again.
- Contact your card issuer or payment provider, as processing times may vary.
- If you still have not received your refund after completing these steps, please contact our customer support team for assistance.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
Cancellation requests can be made within 20 hours of placing an order. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Business Name: Hosker
Email: support@hosker.shop
Live Chat: Available 24/7
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+1)
Business Address: 1 Yarrow Gardens, Summerhill, Dumfries DG2 9HH, United Kingdom