Shipping Policy
At Hosker, we are committed to delivering your order as efficiently as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. Please read the information below before placing your order.
Shipping Destination
We currently ship only within the United Kingdom. At this time, we do not offer international shipping.
Shipping Cost
We provide Free Shipping on all orders delivered within the United Kingdom. No additional shipping charges are applied during checkout.
Order Cut-Off Time
Orders placed before 3:40 PM (GMT+1) on a business day will begin processing according to our standard processing schedule.
Orders placed after 3:40 PM (GMT+1), on weekends, or on public holidays will begin processing on the next business day.
Processing Time
- Processing Time: 1–2 Business Days
- Business Days: Monday to Friday
- Business Hours: 9:00 AM – 5:00 PM (GMT+1)
During processing, we verify your order, prepare the items for shipment, and securely package them before they are handed over to the shipping carrier.
Transit Time
Once your order has been dispatched, the estimated transit time is:
- 3–4 Business Days
Transit times may vary depending on your delivery location and the shipping carrier’s operations.
Estimated Delivery Time
The estimated total delivery time is:
- 4–6 Business Days
This estimate includes both processing and transit time. While we strive to deliver every order within this timeframe, delivery dates are estimates and cannot be guaranteed.
Shipping Carriers
To provide reliable delivery across the United Kingdom, we work with trusted shipping partners, including:
- Evri
- Yodel
The shipping carrier used for your order may vary depending on your delivery location and operational requirements.
Order Tracking
Once your order has been dispatched, you may receive shipping confirmation and tracking information, where available. Tracking updates are provided by the shipping carrier and may take some time to appear after your order has been shipped.
Delivery Delays
While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- Severe weather conditions
- Public holidays
- High shipping volumes
- Carrier operational delays
- Unexpected transportation disruptions
- Incorrect or incomplete delivery information provided at checkout
If your shipment is delayed, we recommend allowing additional time for the carrier to complete delivery before contacting our support team.
Late or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate the shipment and provide updates whenever possible.
Please note that delivery delays caused by shipping carriers or other unforeseen circumstances do not automatically qualify an order for cancellation, replacement, or refund while the shipment remains in transit.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is submitted and the order has already been processed or shipped, delivery delays or additional carrier charges may occur. Hosker is not responsible for delays resulting from inaccurate shipping information provided by the customer.
Order Changes and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible.
Cancellation or modification requests can be made within 20 hours of placing your order. After this period, or once your order has entered processing or has been dispatched, changes or cancellations may no longer be possible.
Lost Shipments
If your tracking information indicates that your package has been lost during transit, please contact us. We will review the situation with the shipping carrier and determine the appropriate next steps based on the carrier’s investigation.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Business Name: Hosker
Email: support@hosker.shop
Live Chat: Available 24/7
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+1)
Business Address: 1 Yarrow Gardens, Summerhill, Dumfries DG2 9HH, United Kingdom