Payment Policy
At Hosker, we aim to provide a secure and straightforward checkout experience. This Payment Policy explains the payment methods we accept, how payments are processed, and what customers can expect when placing an order through our website.
Accepted Payment Methods
We currently accept the following payment methods:
- Stripe
- PayPal
The available payment options will be displayed during checkout.
Payment Authorization
When you place an order, your payment must be successfully authorized before your order can be processed.
If payment authorization is unsuccessful, your order may not be completed until a valid payment has been received.
Payment Security
Your payment information is processed through trusted third-party payment providers.
Hosker does not store or have direct access to your complete payment card details. Payment information is handled securely by the selected payment provider using industry-standard security measures.
Order Confirmation
Once your payment has been successfully completed, you will receive an order confirmation.
Please review your order details carefully. If you notice any errors, contact our customer support team as soon as possible.
Pricing
All prices displayed on our website are shown in the applicable currency at the time of purchase.
Product prices are subject to change without prior notice. However, any price changes will not affect orders that have already been successfully placed and paid for.
Payment Verification
To help protect both our customers and our business from unauthorized transactions, certain orders may require additional verification before processing.
If verification is required, our customer support team may contact you for further information. Processing may begin once verification has been successfully completed.
Failed or Declined Payments
A payment may be declined for several reasons, including:
- Insufficient funds
- Incorrect payment information
- Bank or card issuer restrictions
- Payment provider security checks
- Temporary technical issues
If your payment is declined, we recommend contacting your bank or payment provider before attempting your purchase again.
Order Processing
Orders are processed only after payment has been successfully received.
Our standard order processing time is 1–2 business days, after which your order will be prepared for shipment.
Order Changes and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible.
Cancellation or modification requests can be made within 20 hours of placing an order. Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.
If a cancellation request is approved before processing begins, any eligible refund will be issued to the original payment method.
Refund
Approved refunds are issued using the original payment method whenever possible.
Once a returned item has been received and approved, refunds are generally processed within 9 business days. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
Payment Disputes
If you believe a payment has been made in error or you notice an unauthorized transaction related to your order, please contact us first so we can review the issue and work toward a resolution.
Contact Us
If you have any questions regarding payments or billing, please contact us.
Business Name: Hosker
Email: support@hosker.shop
Live Chat: Available 24/7
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+1)
Business Address: 1 Yarrow Gardens, Summerhill, Dumfries DG2 9HH, United Kingdom