Privacy Policy

Effective Date: August 8, 2026

At Hosker, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you use our website.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or make a purchase from Hosker, we may collect certain information necessary to provide our products and services.

Information You Provide

Depending on your interaction with our website, we may collect:

Full name
Billing address
Shipping address
Email address
Phone number (if provided)
Order details
Payment confirmation information
Messages submitted through our contact form or live chat

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages viewed
Time spent on pages
Referral source
Cookies and similar technologies

This information helps us improve website performance, security, and user experience.

How We Use Your Information

We use your information to:

Process and fulfill your orders.
Arrange shipping and delivery.
Respond to customer service inquiries.
Provide order updates.
Process refunds where applicable.
Prevent fraudulent or unauthorized transactions.
Improve our website, products, and services.
Comply with legal and regulatory obligations.

We only collect information that is reasonably necessary for these purposes.

Payment Information

Payments on Hosker are securely processed through trusted third-party payment providers:

Stripe
PayPal

Hosker does not store your complete payment card details. Payment information is processed directly by the payment provider in accordance with their own privacy and security practices.

Cookies

Our website uses cookies and similar technologies to help provide essential website functionality and improve your browsing experience.

Cookies may be used to:

Remember your shopping cart.
Maintain secure login sessions.
Improve website performance.
Analyze website traffic.
Enhance the overall shopping experience.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only when necessary to operate our business, including with:

Payment providers
Shipping carriers (such as Evri and Yodel)
Website hosting providers
Technical service providers
Government authorities where required by applicable law

Information is shared only to the extent necessary for the relevant service.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or online storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Complete your orders.
Provide customer support.
Meet legal, accounting, and regulatory requirements.
Resolve disputes.
Enforce our policies.

When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of eligible personal information.
Object to certain processing activities.
Request a copy of the information we hold about you where legally applicable.

To exercise any applicable privacy rights, please contact us using the details provided below.

Third-Party Websites

Our website may contain links to third-party websites or services for your convenience.

Hosker is not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website is not intended for children under the age required by applicable law to make purchases independently.

We do not knowingly collect personal information from children. If we become aware that such information has been collected unintentionally, we will take reasonable steps to remove it.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised Effective Date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

Business Name: Hosker

Email: support@hosker.shop

Live Chat: Available 24/7

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+1)

Business Address:
1 Yarrow Gardens, Summerhill
Dumfries DG2 9HH
United Kingdom